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Супорт & Солушонс центер МК
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Регион:
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Скопски,
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Објавен од:
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Најди Работа,
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Објавувач:
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Супорт & Солушонс центер МК
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Популарност на компанијата:
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Област:
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Информатичка технологија
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Работно Место:
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Functional Support Analyst
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Број на работни места:
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1
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Тип на работно место (постојано времено):
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Постојано
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Објавен на:
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13/01/2021
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Краен рок за пријавување:
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21/01/2021
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Оглас внесен на:
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04/01/2021
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Емаил:
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Applicants.MK@ssc.mk
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URL:
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http://www.katoennatie.com/
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Контакт телефон:
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Поштенски Фах:
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Адреса за апликација:
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Назнака (референца) на огласот:
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Договор во месеци:
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Почеток на работен однос:
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Плата:
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Должности:
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Нема информација,
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Потребни Квалификации:
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Profile:
-University degree or equal by experience
-Strong analytical mind-set
-Fluent in spoken and written English is a must
-Good knowledge of MS Office and good computer skills
-Strong communicative skills
-Fast learner
-Eager to investigate and handle software issues and incidents by her/himself
-Any kind of Business Intelligence experience is preferred but not a must
-Experience in functional or technical support is a plus.
Offer:
-Challenging job with a lot of variety and future in a fast growing dynamic company with a friendly corporate culture
-Competitive salary according to knowledge and experience
-Official work contract, full social packet including medical insurance, paid holidays etc.
-Standard working hours from 08:16 or 09:17.
-Location- Skopje-Karposh.
If you see yourself as a person who could be a valuable part of our team,
don’t hesitate to apply Applicants.MK@ssc.mk
(Application: Email CV with subject “Service Desk Analyst”). Please send us your CV in English.
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Број на прегледи:
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1305
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Целосен оглас:
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Support and Solutions Center MK is a company who is working for large international clients, providing services in the domain of administration (related to logistics, technical administration), customer service, accountancy, IT, engineering,...
Background:
Katoen Natie Company was founded in 1854 and presently, supplies logistics and semi-industrial services to various industries and port services. The company consists of 400 operational units, with 150 terminals and logistics platforms, employing over 10,000 people and active in all parts of the world.
Function:
-As a Service Desk Analyst, you will be working for the Business Unit (BU) of Consumer Goods and Industry. This department developed and keeps developing its own in-house Warehouse Management System (WMS) software, which is the software that you are going to work in and analyze.
- You will be answering questions, analyzing problems and come up with a solution for simple and complex problems. Problems can include software BUGS, performance issues, resolving operational mistakes. Problems are very diverse and challenging.
-You will be working for 80 customers spread out all over the world.
Daily Service Desk activities:
-Analyze and solve problems that occur in the warehouse management software
-Solve issues that cannot be solved locally
-Follow up status of received questions/problems and keep track of unsolvable problems and issues
-Distribute unsolvable problems to the responsible person
-Register each incident/mail in service desk registration tool with correct and complete information
-Built up knowledge base and optimize procedures
-Organize customer meetings to discuss issues, methodologies and share best practices
-Analyze results and report to the management
Testing:
-Testing different system functionalities
-Prepare and execute test scenarios
-Qlikview BI tool knowledge preferred but not a must
Documentation:
-Prepare, review and analyze software documentation and user manuals.
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