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Супорт & Солушонс центер МК
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Регион:
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Скопски,
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Објавен од:
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Најди Работа,
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Објавувач:
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Супорт & Солушонс центер МК
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Популарност на компанијата:
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Област:
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Информатичка технологија
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Работно Место:
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Functional Support Analyst
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Број на работни места:
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1
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Тип на работно место (постојано времено):
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Постојано
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Објавен на:
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10/08/2022
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Краен рок за пријавување:
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17/08/2022
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Оглас внесен на:
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06/07/2022
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Емаил:
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Applicants.MK@ssc.mk
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URL:
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http://www.katoennatie.com/
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Контакт телефон:
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Поштенски Фах:
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Адреса за апликација:
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Назнака (референца) на огласот:
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Договор во месеци:
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Почеток на работен однос:
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Плата:
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Должности:
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Нема информација,
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Потребни Квалификации:
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Requirements for candidates:
• Education: Bachelor or Master degree, or similar by experience.
• Excellent English knowledge (both verbal and written) to provide English only support ;
• Experience in Customer Service or Service Desk field is a big advantage, but not mandatory ;
• Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard software’s ;
• Excellent communication skills ;
• Strong problem solving skills ;
• Collaborative approach ;
• Ability to prioritize in a faced paced environment;
• Logical and proactive thinking
If you see yourself as a person who could be a valuable part of our team,
don’t hesitate to apply Applicants.MK@ssc.mk
(Application: Email CV with subject “Support Analyst”). Please send us your CV in English.
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Број на прегледи:
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1279
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Целосен оглас:
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Support and Solutions Center MK is a company who is working for large international
clients, providing services in the domain of administration (related to logistics,
technical administration), customer service, accountancy, IT, engineering,...
As a Support analyst you would be expected to provide support, analyze an issue with the provided documentation, provide feedback if escalation is needed and have a general understanding of all applications and basic flows of information. People management is important because the initial impression, response and resolution in most cases is done by you.
After sufficient training is provided it is expected to fully understand the flow of our applications and traffic of information coming to and going out of said applications. Setup should be common knowledge and noticing missing information should be first nature. The ability to properly understand requirements is a must and pointing out potential improvements or noticing shortcomings is very important. Excellent team communication and organization is a must. Prioritization of tasks and incidents should be at a high level.
In return we offer you to be part of leading dynamic company with a no-nonsense culture, where your creativity is appreciated and stimulated. A company where people make the differences for themselves, their colleagues, the customer and the company.
Trainings are provided in several technical and functional areas and support from team members is at a high level.
Main Service Desk activities:
• Accurately identifying user problems via IT support tools and remote tools ;
• Accurately identifying the cause of problems and determining the most suitable solution ;
• Ensuring that issues are effectively allocated to competent teams wherever necessary ;
• Escalating cases to a higher level where progress is not satisfactory ;
• Following up on incidents making sure they are resolved ;
• Creating change requests when professional users request a new feature ;
• Documenting solutions in knowledge base, suggesting improvements to the existing ones
• Preparing release notes ;
• Preparing, reviewing and analyzing software documentation and user manuals
• Unit testing and publishing your code
• Assist with ongoing migrations between different versions.
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